We look forward hearing from you
If you have a question about one of our products or your order, please contact us. During business hours we are available by phone or you can send us a message, to which we will respond within 4 hours.
Perhaps the answer to your question is already listed below:
If you have any questions about your order or would like to make a business inquiry we will be happy to help. Fill out the contact form or send an e-mail to customer@odavide.com
On business days we aim to ship within 24 hours.
Delivery usually takes 1 to 3 business days in Benelux and Germany (rest of EU may take a few more days)
If your order is not delivered on time, you can contact us at: customer@odavide.com indicating your customer number or order number. Should we not be able to dispatch your order within 30 days of the order confirmation email, you can cancel this order free of charge and a refund will be offered.
For time sensitive events (a birthday), we recommend to place your order early.
All our products are best stored at a temperature between 15 and 18°C*. Try to avoid (too much) direct sunlight and moisture. We do not recommend storing chocolate in the refrigerator or freezing it. A constant temperature is important, as temperature changes may have a negative impact on the product.
*Only for our specialty product: Ultimate Medjool -10c we recommend storing and consuming at -10c or colder. It’s natures most tasty Ice Cream! This product can only be ordered as a stand-alone product and will never be part of any giftbox/mixed with other dates.
No, we do not include invoices with shipped items. Your recipient will never receive an invoice. Our invoice will be e-mailed to the person ordering the product only.
You can add a personalized message to any order, free of charge (up to 50 characters).
For corporate clients:
For our corporate customers we offer a dedicated and special program:
Starting from 100 boxes we can insert a custom made and designed card. Starting from 200 boxes we can add a custom made sleeve, designed to your liking (within our corporate available options).
Odavide packaging, starting from 100 boxes? Please contact us on info@odavide.com or complete our webform. We look forward being of service.
WE USUALLY ANSWER WITHIN 4 HOURS ON BUSINESS DAYS
